Effective Date: 03/01/2025
1. Introduction
Welcome to Fuel Hero UK. These Terms & Conditions govern your use of our website (https://fuelhero.co.uk/) and the services provided by Fuel Hero UK (“we,” “us,” or “our”). By accessing or using our website and/or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. Service Description
Fuel Hero UK specialises in emergency wrong fuel recovery services across the United Kingdom. Our service includes the removal and drainage of incorrect fuels (e.g., petrol in diesel vehicles, diesel in petrol vehicles, water, or AdBlue in fuel tanks). We operate 24/7 and aim to reach you promptly. However, the availability, pricing, and specific response times may vary based on location and circumstances.
3. Booking and Payment
- Booking Process:
Customers can contact us via our website or by calling our 24/7 hotline at 0333 772 9247. - Pricing:
Our services start from £130, with additional charges potentially applicable depending on the specific circumstances of the misfuelling incident. Prices are subject to change without prior notice. - Payment:
Payment for our services must be made in full upon completion of the service. We accept various forms of payment as displayed on our website.
4. Service Limitations and Liability
- Service Delivery:
While we strive to provide rapid and effective wrong fuel recovery services, we do not guarantee that every incident can be fully resolved. Our services are delivered using reasonable skill and care under emergency conditions. - Limitation of Liability:
To the maximum extent permitted by law, Fuel Hero UK shall not be liable for:- Any direct, indirect, incidental, or consequential damages arising from the use of our services or website.
- Any loss of profit, data, or business opportunities.
- Any claims arising out of delays, cancellations, or failure to perform as expected, except in cases of gross negligence or willful misconduct.
- Force Majeure:
We shall not be held responsible for any failure to perform our obligations if such failure is caused by events outside our reasonable control, including but not limited to natural disasters, strikes, or technical issues.
5. Cancellation and Refund Policy
- Cancellation:
If you need to cancel a scheduled service, please contact us as soon as possible. Cancellations may be subject to a fee if incurred within a short period before the scheduled service. - Refunds:
Refunds, if applicable, will be provided at our sole discretion and in accordance with any applicable consumer protection laws. Please refer to our cancellation policy or contact us for further details.
6. Intellectual Property
- Content Ownership:
All content on our website, including text, images, logos, and design elements, is the property of Fuel Hero UK or its licensors and is protected by intellectual property laws. - Restrictions:
You may not reproduce, distribute, or create derivative works based on our content without our prior written consent.
7. Privacy and Data Protection
We respect your privacy. Personal data provided to us during service booking or website use is handled in accordance with our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and safeguard your information.
8. Modifications to the Terms
Fuel Hero UK reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website and services constitutes your acceptance of any such modifications.
9. Governing Law and Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
10. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
Fuel Hero UK
Head Office: Suite 1, 39 Ludgate Hill, London, EC4M 7JN
Phone: 0333 772 9247