Effective Date: 03-01-2025
1. Introduction
Fuel Hero UK values the feedback, comments, and suggestions of its customers. Your input helps us improve our services and ensure we meet your needs. This Feedback Policy explains how feedback is submitted, handled, and used by Fuel Hero UK.
2. Submission of Feedback
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Methods of Submission:
Feedback can be submitted via our website’s contact form, by email, phone, or any other communication method provided on our site. -
Types of Feedback:
We welcome all forms of feedback, including compliments, complaints, suggestions, and general comments related to our services, website, and customer support.
3. Use of Feedback
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Review and Consideration:
All submitted feedback will be reviewed by our customer service team. We use this input to improve our service delivery, update our processes, and enhance the overall customer experience. -
Improvements and Adjustments:
While we appreciate every piece of feedback, please note that we are not obligated to implement every suggestion. However, all feedback is taken into consideration during our internal review processes.
4. Ownership and License
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Grant of License:
By submitting feedback, you grant Fuel Hero UK a non-exclusive, perpetual, irrevocable, and royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such feedback worldwide. -
Intellectual Property:
You affirm that the feedback provided does not include any confidential or proprietary information belonging to any third party.
5. Privacy and Data Protection
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Personal Data:
Any personal information provided in your feedback will be processed in accordance with our Privacy Policy. We ensure that your information is protected and used solely for the purpose of improving our services. -
Anonymity:
If you wish to remain anonymous, please indicate this in your submission. We will make reasonable efforts to honor such requests while processing your feedback.
6. No Obligation to Respond
While we value your feedback and may contact you for further clarification if necessary, Fuel Hero UK is not obligated to respond directly to individual submissions. Your feedback may be used collectively to enhance our services without further notice.
7. Modifications to the Feedback Policy
Fuel Hero UK reserves the right to update or modify this Feedback Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and submission of feedback constitutes your acceptance of any such modifications.
8. Contact Information
If you have any questions or concerns regarding this Feedback Policy, please contact us at:
Fuel Hero UK
Head Office: Suite 1, 39 Ludgate Hill, London, EC4M 7JN
Phone: 0333 772 9247