Price Guarantee

Effective Date: 03-01-2025

1. Introduction

Fuel Hero UK is committed to offering our customers the best value for our emergency wrong fuel recovery services. Our Price Guarantee ensures that you receive a competitive rate, starting from £130, with full transparency and no hidden fees. This policy outlines the conditions under which our Price Guarantee applies.

2. Price Guarantee Commitment

• Best Price Assurance:
  We guarantee that the price quoted for our service is the best available. If you find a lower price from an authorised competitor for the same service, Fuel Hero UK will match that price, subject to verification.

• Transparent Pricing:
  Our advertised starting price of £130 is all-inclusive for the base service. Any additional charges (for example, due to unique circumstances or extra services required) will be communicated to you before the service is rendered.

3. Conditions for Price Matching

• Eligibility Criteria:

  • The competitor’s offer must be for the identical emergency wrong fuel recovery service, including any additional charges.
  • The competitor must operate within the same service area as Fuel Hero UK.
  • The lower price offer must be verifiable through written documentation or an official quote from the competitor.

• Exclusions:

  • Special offers, limited-time promotions, or discount pricing that include conditions not applicable to our standard service may not qualify.
  • The Price Guarantee does not extend to services or circumstances that fall outside the scope of our emergency wrong fuel recovery operations.
  • Price discrepancies arising from differences in service scope or additional service requirements are not eligible for a price match.

4. How to Claim a Price Match

If you believe you have found a lower price for the same service, please contact our customer service team immediately at 0333 772 9247 or through our website. In your claim, please provide:

• Details of the competitor’s offer, including a copy of the written documentation or official quote.
• A clear description of the service parameters to ensure the comparison is equivalent.

Our team will review your submission, verify the details, and if the claim is valid, adjust your service price accordingly.

5. Modifications to the Price Guarantee

Fuel Hero UK reserves the right to modify, suspend, or discontinue the Price Guarantee at any time without prior notice. Any changes will be effective immediately upon posting on our website, and your continued use of our services will constitute your acceptance of any such modifications.

6. Contact Information

For any questions or further details regarding our Price Guarantee, please contact us at:

Fuel Hero UK
Head Office: Suite 1, 39 Ludgate Hill, London, EC4M 7JN
Phone: 0333 772 9247