Effective Date: 03-01-2025
1. Introduction
Fuel Hero UK is committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website and services.
2. Information We Collect
2.1 Personal Data
When you interact with Fuel Hero UK, we may collect personally identifiable information, including but not limited to:
- Your name, email address, phone number, and mailing address.
- Payment details and transaction information when you use our services.
- Any other information you voluntarily provide through contact forms or customer service interactions.
2.2 Non-Personal Data
We may also collect non-personal information, such as:
- Browser type and version, device information, and IP address.
- Information collected through cookies and similar tracking technologies.
3. How We Use Your Information
Fuel Hero UK uses your data for the following purposes:
- Service Delivery: To provide and manage our emergency wrong fuel recovery services.
- Customer Support: To respond to your inquiries, process bookings, and offer assistance.
- Improvement of Services: To analyse trends and improve our website and service offerings.
- Marketing: With your consent, to send promotional communications about our services, offers, and updates.
- Compliance: To comply with legal obligations and enforce our Terms & Conditions.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Trusted third-party vendors who assist in operating our website and delivering our services.
- Legal Requirements: Authorities or other parties when required by law or to protect our rights and interests.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
5.1 Cookies
Our website uses cookies to:
- Enhance your user experience.
- Analyse website traffic and usage patterns.
- Remember your preferences and settings.
5.2 Managing Cookies
You can control or disable cookies through your browser settings; however, please note that some parts of our website may not function properly without cookies.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Despite our best efforts, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to:
- Access and obtain a copy of your personal data.
- Correct or update your personal data.
- Request the deletion of your personal data.
- Object to or restrict the processing of your data.
- Withdraw your consent where processing is based on consent.
To exercise these rights, please contact us using the details provided in Section 10.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your data is no longer required, it will be securely deleted or anonymised.
9. Changes to the Privacy Policy
Fuel Hero UK reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fuel Hero UK
Head Office: Suite 1, 39 Ludgate Hill, London, EC4M 7JN
Phone: 0333 772 9247